Vacation Advisor IDN

Description

Vacation Advisor IDN in MVO MVC Bali Nusa Dua Gardens at Marriott Vacations Worldwide

Date Posted: 2/13/2024

Job Snapshot

• Employee Type: Regular




• Location: Kawasan Pariwisata Lot Sw1 Nusa Dua MVO MVC Bali Nusa Dua Gardens




• Job Type: Sales & Marketing Telemarketing Customer Service Call Center




• Experience: Asia Pacific Region; Call Center Sales & Marketing Positions; Sales & Marketing Positions




• Date Posted: 2/13/2024




• Job ID: JR59189

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

• Assisting 'live' verification for bookings submitted from Package/Day Teams.




• Responsible for slot allocations and schedules.




• Perform Quality Assurance checks during verification calls to eliminate incident reports.




• Liaise with brokers through calls/ emails for any bookings submitted and maintain good log record for them.




• Daily duties include handling customer service hotline for hotel reservations or enquiries for non-members and assist to resolve any complaints.




• Invite guests to attend a personal preview of our Sales Gallery or to offer them a discounted holiday package or activate/verify open packages.




• Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.




• Encourage guests or callers to purchase or schedule preview package sales/tours.




• Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.




• Answer guest questions about property facilities/services.




• Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to support to Customer Service focus.




• Supports with the development and mentoring of other Marketing Team members as requested.




• Performs other duties as assigned.

Key Performance Indicators (Note that specific targets may vary accordingly to current business strategy):

• Associate will be monitored twice a period and must achieve 90% proficiency.




• Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period.




• Associate must not exceed 8 hours per tour.




• Associate must not fall below a 55% gross book to show rate in a given period.




• Associate's productivity should not fall below other standards as defined by management.




• Verify all packages sold by the Australian Call Centre Telemarketing unit




• Undertake administrative process of packages where applicable




• Activate current open dated pipeline of packages into available dates and tour slots

CANDIDATE PROFILE

• Excellent written and oral communicative, verbal and non-verbal listening skills.




• Fluent in English and a second language as required.




• Positive and enthusiastic attitude.




• Presents a professional and knowledgeable image.




• Ability to represent MVCI in a courteous, enthusiastic and diligent manner.




• Proven experience using persuasive techniques




• Experience in direct marketing or promotional sales will be advantageous.




• Proven ability to work in a team environment and interact with all levels of the organization.




• Working knowledge of Microsoft Excel and Word




• Patience and understanding, especially with any language related barriers.




• Must be able to handle a flexible work schedule which will include weekends and evenings




• Experience in high volume, fast-paced, results oriented business environments.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture